WARRANTY POLICY

UDK Electrical Industries Private Limited

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1. Warranty Coverage

All LED lighting products supplied by UDK Electrical Industries Pvt. Ltd. are covered under warranty only against manufacturing defects for a period of 2 (Two) Years from the date of invoice.

Warranty is applicable only for:

• LED light not glowing (complete failure)

• Flickering issue under normal usage

• Internal component defects under standard operating conditions

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2. PCB-to-PCB Warranty (Important Clause)

• Warranty is strictly PCB-to-PCB / Driver-to-Driver replacement basis only

• No complete fixture replacement unless approved by company

• Only defective PCB or Driver will be repaired or replaced

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3. Warranty Not Applicable (VOID CONDITIONS)

Warranty shall be null and void in the following cases:

Electrical Issues:

• Driver burnt / burned out

• Damage due to short circuit

• High/low voltage, surge, or fluctuation

Physical Damage:

• Broken housing, cracks, dents

• Water damage due to improper fitting

• Any external impact or mishandling

Usage & Installation:

• Improper installation (no earthing / wrong wiring)

• Usage beyond recommended hours (more than 12 hrs/day continuous)

• Use in non-recommended environment

Tampering:

• Opening of product seal

• Unauthorized repair or modification

Natural Causes:

• Lightning, fire, flood, or other natural disasters

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4. Warranty Claim Requirements

To process any warranty claim, the customer must provide:

• Valid Invoice copy

• Product details (Model / Wattage)

• Clear photo/video of defect

• Proper packaging while sending material

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5. Warranty Claim Process

Step 1: Claim Intimation

Customer must inform via:

• Website form / Email / WhatsApp

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Step 2: Verification

• Technical team will verify issue

• Claim approval is subject to company inspection

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Step 3: Material Dispatch

• Customer must send defective product to company

• Transportation charges (to company) are customer responsibility

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Step 4: Service Action

• Product will be repaired or replaced (PCB/Driver only)

• No replacement for full body unless approved

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Step 5: Return

• Repaired/replacement product will be dispatched by company

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6. Service Timeline

• Warranty claims will be processed within 7–10 working days after receiving defective material

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7. Important Legal Conditions

• Warranty is non-transferable and valid only for original purchaser

• Warranty valid only with original invoice

• Company reserves the right to inspect and reject claim if terms are violated

• No cash refund / no replacement for misuse cases

• Company decision shall be final and binding

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8. Limitation of Liability

UDK Electrical Industries Pvt. Ltd. shall not be liable for:

• Any indirect or consequential losses

• Loss of business, profit, or damages due to product failure

• Damage caused due to improper installation or site conditions

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9. Transportation Clause

• Sending defective material → Customer responsibility

• Return dispatch → Company responsibility

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10. Disclaimer

• Product performance depends on proper installation and electrical conditions

• Warranty does not cover wear & tear or environmental degradation

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